Shipping Options – We use UPS Ground for all shipping options. Most orders arrive in 10-14 days but please allow up to 30 days for your order to arrive. We understand thats a long time and we have no intention of shipping slowly but shit happens. Our team pulls and packs each order as fast as we can but we are a growing company. If we get a large bulk of orders or have issues with our shipping provider there could be delays. We will communicate any issues quickly and to the best of our ability.
Shipping Costs – Shipping costs are calculated through the website.
Damages – Trippies is not liable for any products damaged or lost during shipping. If your order is damaged please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim. Please also email us to let us know.
Customs, Duties and Taxes – Trippies is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the customers responsibility (including tarrifs, taxes and other costs).
International Shipping – we do not currently ship outside of the united states
Shipping Handling Time – Ideally your order will be pulled and packed within a week of placing your order but we are a growing company and there could be unforeseen delays.
Missing or Lost Packages – Customer will receive tracking information when the order is shipped. This way customers can monitor its progress
Sometimes delivery cant be completed because the address is incorrect, if this is the case Trippies can not be held responsible.
If you didnt receive your order but the shipping carrier has reported that is was delivered, please let us know as soon as possible via the contact us page
we will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete.